Quality Management System - Making sure we get it right…
April 28, 2016
Kilmarnock Enterprise is proud to be an ISO9001:2008 certified company. Our commitment to meet the requirements of this international standard emphasizes the importance we place on the quality of the products and services we provide our clients.
We strive every day to exceed the expectations of our valued customers by providing a work environment that promotes learning, team involvement and continuous improvement.
Our Quality Management System (QMS) provides the framework for measuring and improving our ability to fulfill our customers’ requirements. Included in our QMS are procedures for measuring and monitoring customer satisfaction, training and development for our employees, regular audits of our internal processes, measurable quality objectives which reflect our business goals, and management reviews of audit results and customer feedback.
The cornerstone of our QMS is to achieve 100% customer satisfaction by providing excellent quality, on-time delivery, and unsurpassed service reliability.